ye99 Privacy Policy

Introduction and Purpose of This Policy

ye99 is an online casino and football betting platform designed for users in Myanmar. From the moment you use the platform, any personal data you provide will be handled in accordance with this policy.

This Privacy Policy ("Policy") covers how personal data of individuals who use ye99's website and related services ("Services") is collected, for what purposes, how it is stored, and under what circumstances it may be shared.

By continuing to use the Services, you are considered to have read and understood this Policy. If you do not agree with any part of the Policy, you may request to stop using the Services.

Data We Collect

ye99 collects personal data for the purpose of providing the Services and keeping your account secure. The types of data we collect are as follows—

2.1 Data You Provide Directly

• Full name, date of birth, and gender
• Email address and contact number
• National ID number or identity document details provided for financial verification
• Payment details (KBZPay number, Wave Money number, etc. — full card numbers are not stored)
• Messages and requests submitted through customer service contacts

2.2 Usage Data

• IP address, browser type and version, operating system
• Pages viewed, click patterns and time spent on the site
• Gaming activity records — games played, deposits, withdrawals and bonus usage history
• Technical error logs

2.3 Location Information

Approximate location data derived from your IP address is used to verify service availability in your region and to prevent fraud. Precise location (GPS) is not used.

How We Use Your Data

We use the personal information we collect from you only for the following purposes —

• Account Registration and Management — To create and maintain your ye99 account and provide our services
• Financial Verification (KYC) — To verify your identity in compliance with legal requirements
• Payment Processing — To handle transactions via KBZPay, Wave Money, AYA Pay and bank transfers
• Customer Support — To assist you through 24/7 Live Chat and email
• Security and Fraud Prevention — To protect against unauthorised access and financial fraud
• Responsible Gaming Tools — To track playing patterns and provide support measures for your wellbeing
• Legal and Regulatory Compliance — To meet applicable legal and regulatory requirements
• Service Improvement — To analyse data and improve the website and gaming experience

Your personal information will not be used for any purpose beyond those listed above.

Data Sharing with Third Parties

ye99 does not sell or transfer your personal information to advertising companies or unrelated third parties. However, certain technical operations require working with partners in order to deliver our services —

4.1 Service Providers

Payment service providers (such as KBZPay, Wave Money and AYA Pay), casino software providers and IT security service providers will only have access to data relevant to the services they perform, and are bound by agreements consistent with ye99's privacy policy.

4.2 Legal Disclosure

Personal information may be disclosed when required by law, such as in response to lawful orders from courts, law enforcement agencies or regulatory authorities. Where such disclosure is unavoidable, ye99 will make reasonable efforts to notify you of that disclosure, to the extent permitted by law.

4.3 Business Transfer

In the event of a merger, sale or transfer of ye99's business, your personal information may only be transferred to the receiving organisation on the condition that equivalent protections consistent with this policy are maintained.

Data Retention Period

ye99 retains your personal information for as long as it is needed to provide our services and for as long as we are legally required to keep it.

• Active accounts — Fully retained for the duration the account remains open
• Closed accounts — Deleted after a set period following closure in accordance with legal requirements (financial records kept for a minimum of 5 years)
• Visitor data (not logged in) — Deleted after 90 days
• Customer support communication records — Retained for 2 years after the interaction is closed

Once the data retention period ends, information will be securely deleted or anonymised so that no individual can be identified, and retained only in aggregated statistical form.

Cookies and Tracking Technology

The ye99 website uses cookies and similar technologies for the following purposes —

6.1 Essential Cookies

These cookies are required for core website functions (session management, account login). Disabling them may affect your access to the service.

6.2 Functional Cookies

Used to remember your preferences (language, display settings).

6.3 Analytics Cookies

Used to analyse website usage and activity to improve our service. These cookies can be blocked in your browser settings, but some website features may not work properly.

You can reject cookies by changing your browser settings, but please be aware that some website features may not work properly.

Data Security Measures

ye99 has put in place technical and organisational measures to protect your personal data—

• SSL/TLS Encryption — All data transmission is encrypted
• Encryption at Rest — Stored data is protected against unauthorised access
• Access Control — Only authorised staff can access data
• Regular Audits — Security software and services are reviewed on a regular basis
• Breach Response Plan — A plan is in place to respond if a data breach occurs

Your Personal Data Rights

Every ye99 user has the following rights regarding their personal data—

8.1 Right of Access

You can request to know what personal data ye99 holds about you.

8.2 Right to Rectification

You can request correction of any personal data that is inaccurate or incomplete.

8.3 Right to Deletion

Certain conditions and legal restrictions apply, so data that must be retained by law (e.g. financial records) cannot be deleted. For data that can be deleted, contact us at [email protected].

8.4 Right to Restriction

You can request that your personal data be restricted from being used for any purpose.

8.5 Right to Data Portability

You can request that the personal data you have provided be sent to you in a readable digital format.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days of receiving your request.

Child Protection

ye99 services are intended for persons aged 21+ only. If we become aware that a person under 21 is using our services, we will immediately delete that person's account and personal data.

If you notice someone under 21 using our services, please notify us at [email protected].

Policy Changes

ye99 may update this Privacy Policy from time to time to keep it in line with changes to our services and applicable laws. For significant changes, registered users will be notified in advance through their provided contact details.

Continued use of the service more than 30 days after a change takes effect will be taken as acceptance of the updated policy. Policy changes can be checked in the "Last Updated" section of this page.